Allied ESM

Halo Managed Services

Ongoing expert support to keep your Halo platform running, growing, and delivering value — at every stage of your journey.

99.9%
Platform Uptime
< 4h
Response SLA
Named
Dedicated Team
3
Service Tiers

The right level of support, right when you need it

Our Halo Managed Services give you a dedicated, named team embedded in your platform — handling day-to-day development, platform governance, and strategic transformation. Choose the tier that fits where you are today, and scale as you grow.

All plans are delivered through the Allied ESM Halo CRM Portal, giving you a single, consistent point of contact and full visibility of your service.

Three tiers. One team.

From hands-on development to full strategic enablement — pick the plan that matches your needs.

Build & Enhance

Develop

£7,000 /month

Starting price — bespoke to your needs

Named Halo Developer (Primary Contact)
Configuration, Workflow, and Automation Development
Enhancement Delivery Aligned to Priorities
Issue Resolution & Technical Fixes
Flexible Monthly Development Capacity
Access to Wider Specialist Team (Fair Use)
Holiday & Sickness Cover Built-in

Outcome: Consistent delivery of improvements and technical capability without reliance on a single hire.

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Platform Ownership

Operate

£11,000 /month

Most popular for established teams

Named Platform Owner PLUS (Admin + Functional Lead)
Platform Governance & Standards Management
Backlog Ownership & Prioritisation
Adoption Monitoring & User Support
Monthly Reporting (Usage, Performance, Risks)
Stakeholder Engagement & Service Reviews
Proactive Optimisation of Workflows & Processes

Outcome: Halo is actively managed, well-governed, and continuously improving across the organisation.

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Strategic Platform Enablement

Transform

£15,000+ /month

For organisations driving platform-led change

Dedicated Service Lead + Extended Specialist Team
Executive-Level Governance & Steering Support
Strategic Roadmap Ownership & Alignment
Cross-Functional Integration Oversight (ITSM, CRM, ERP)
Integration Monitoring & Assurance
Advanced Reporting, Insights & KPI Tracking
Support for Major Initiatives Alongside the Programme

Outcome: Halo becomes a strategic platform driving transformation, efficiency, and long-term value.

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All plans are delivered via the Allied ESM Halo CRM Portal — your single point of contact for everything.

Why choose a managed service?

Hiring and retaining skilled Halo professionals is costly and competitive. A managed service gives you consistent expertise, built-in resilience, and predictable monthly costs — without the overhead of a full-time hire.

  • No single point of failure — holiday and sickness cover is built into every plan.

  • Access to a full specialist team — not just one person, but a bench of Halo experts behind every engagement.

  • Predictable investment — fixed monthly cost with flexible capacity, aligned to your roadmap.

  • Scalable from day one — start with Develop and grow into Operate or Transform as your needs evolve.

3
Service tiers to match your maturity
1
Named contact for every engagement
100%
Holiday & sickness cover included
Access to wider specialist team

How it works

Getting started is straightforward. We align quickly and get to work.

Discovery Call

We learn where you are with Halo and what support you need.

Proposal & Plan

We match you to the right tier and agree a clear scope of work.

Named Contact Assigned

Your dedicated Halo professional is introduced and onboarded.

Ongoing Delivery

We deliver, report, and evolve your platform month after month.

Ready to get started?

Talk to us about which tier is right for you. We'll give you an honest recommendation based on where you are with Halo today.

Book a Discovery Call