The People Behind
Your ESM Success.
Allied ESM is built on deep expertise and genuine partnership. Our consultants bring decades of combined ITSM experience — and a shared commitment to making your transformation stick.
Experts You Can Count On
Every project is led by senior consultants with hands-on Halo ITSM expertise — never handed off to junior staff.
Jeremy Duncan 🇺🇸
Jeremy co-founded Allied ESM and leads the technical vision of the business. His deep expertise in platform architecture and ITSM technology ensures every client gets a solution built to last.
Nick Paraskeva 🇬🇧
Nick co-founded Allied ESM and drives the company's commercial growth and client relationships. He brings a passion for connecting organisations with the right ESM solutions to achieve real outcomes.
Carolina Pascual 🇬🇧
Carolina brings specialist ESM consulting expertise to every engagement, helping organisations design and implement service management solutions that truly fit the way they work.
Tanveer Ahmed 🇬🇧
Tanveer works closely with clients to deliver practical, effective ESM implementations. His hands-on approach and attention to detail ensure projects are delivered on time and adopted by the teams that matter.
Duncan Pearson 🇬🇧
Duncan brings focused ESM expertise to each engagement, working alongside clients to configure, optimise, and embed service management solutions that deliver lasting value across their organisations.
Madison Hickinson 🇬🇧
Madison is the connective tissue between Allied ESM and its clients, ensuring every account receives attentive, proactive management from first conversation through to long-term partnership.
Extended Expertise
A trusted network of experienced professionals who work alongside our core team — expanding our capability and depth whenever clients need it.
Clare Tilley 🇬🇧
Ben De Ivey 🇬🇧
Kim Keenan 🇬🇧
Jeff Tudor 🇺🇸
Chris Brunt 🇺🇸
Todd Williams 🇺🇸
Sarah Troupe 🇺🇸
Principles That Guide
Every Engagement
Our values aren't wall art — they shape how we show up, every day, for every client.
True Partnership
We embed ourselves in your team, understand your goals, and take genuine accountability for outcomes — not just deliverables.
Outcome Focus
Every recommendation is anchored to measurable business results. If it doesn't improve your operation, we won't propose it.
Speed Without Shortcuts
Our battle-tested framework gets you live faster than the industry average — without sacrificing quality, stability, or adoption.
Radical Transparency
You'll always know where your project stands. We flag risks early, communicate openly, and never hide behind jargon.
What clients say about our team.
Don't just take our word for it — here's what the organisations we've partnered with have to say.
"Allied ESM have provided us with expert insight into the ESM space. Leveraging their knowledge of Halo and wider enterprise tools gave us the ability to clearly navigate some important decisions. Their team didn't just implement — they genuinely cared about our success."
— Greg Hawthorn, Managing Director at EspiraLocal Expertise.
Global Reach.
With teams on both sides of the Atlantic, Allied ESM delivers the same high-calibre service whether you're in London or Los Angeles.
United Kingdom
Our founding home. The UK team leads ITSM strategy, platform delivery, and client partnerships across the UK and Europe.
London, EC2A 4NE
United States
Our US team brings Allied ESM's proven ESM methodology to North American organisations — with the same commitment to outcomes and hands-on delivery.
Ready to Work With Our Team?
Whether you need a full ESM transformation, a specific Halo ITSM implementation, or seasoned ITSM talent — we're ready to talk.