Make the move
from ServiceNow
to Halo ITSM.

There is a significant shift from ServiceNow to Halo ITSM — and Allied ESM, a team built entirely from the ServiceNow ecosystem, is the only partner certified in both platforms, uniquely placed to guide you every step of the way.

Talk to a Halo Expert
(who is also Certified in ServiceNow)

Significant
Shift

of organisations moving from ServiceNow to Halo ITSM

platform, one price — no hidden modules

Only

Halo Certified Partner in both UK & US who is also ServiceNow Certified — meaning we truly understand your current platform and where you're going

Why Organisations Are Making the Switch

ServiceNow is powerful — but for many organisations it has become expensive, complex to manage, and heavily reliant on costly consultants. As renewal costs climb and modular pricing fragments budgets, more IT leaders are asking: "Is there a smarter way?"

Halo ITSM delivers everything you need in a single, all-inclusive platform at a fraction of the cost — without sacrificing capability, compliance, or ambition.

Halo vs ServiceNow

A straightforward look at how the two platforms compare on the things that matter most to your business.

		ServiceNow
All-inclusive pricing	One platform, one price	Per-module licensing adds up fast
AI included	Built in as standard	Requires additional AI SKU's or Token consumption
Named & concurrent licensing	Both models available	Named users only (fulfillers)
Deployment flexibility	On-prem or global AWS	Cloud-only (On-prem by RARE exception)
ESM adoption barrier	No modular pricing to navigate	Module costs slow ESM expansion
Implementation complexity	Rapid, low-code deployment	Lengthy, consultant-heavy projects

Independent Verification

What Customers Say on Gartner Peer Insights

Thousands of verified reviews from real IT professionals — Halo ITSM consistently outscores ServiceNow where it matters most.

4.6

out of 5 · 218 verified reviews

ServiceNow ITSM

4.3

out of 5 · 2,107 verified reviews

Halo ITSM vs ServiceNow — Gartner Peer Insights

Source: Gartner Peer Insights — IT Service Management Platforms

The Halo Advantage

Every feature. Every user. One price. Here's what that really means for your organisation.

One Platform, One Price

No per-module fees. No bolt-on surprises at renewal. You get the entire Halo platform — every capability, every update — for a single predictable monthly cost. Budgeting becomes simple again.

Frictionless ESM Adoption

Modular pricing is the single biggest barrier to Enterprise Service Management. With Halo, expanding into HR, Finance, or Facilities costs nothing extra — removing the blockers to true ESM at scale.

AI Included as Standard

Industry-leading AI — auto-classification, smart summarisation, virtual agents, predictive analytics — is built into every Halo licence. Not an upgrade tier. Not an add-on. Included.

Named & Concurrent Licensing

Unlike ServiceNow's named-user-only model, Halo supports concurrent licensing — ideal for shift-based or shared-desk environments where you need maximum flexibility without overpaying.

On-Prem or Global AWS

Need to keep data on your own infrastructure? Or host it globally across AWS regions? Halo supports both — giving regulated industries and global enterprises the deployment options ServiceNow simply can't match.

Faster Time to Value

Halo's intuitive, low-code configuration means implementations that typically take 6–12 months on ServiceNow can be live in weeks — with far lower ongoing support overheads.

Our Unique Advantage

The only team certified in both ServiceNow and Halo ITSM.

Every member of the Allied ESM team comes from the ServiceNow ecosystem. We've spent years implementing, optimising, and managing ServiceNow environments — so we know exactly where organisations feel the pain, and precisely what it takes to move on from it.

When you work with Allied ESM, you're not working with a team that has simply learned Halo. You're working with ServiceNow practitioners who understand your current platform inside-out, can translate your existing processes, and have the Halo expertise to rebuild them better.

Speak to Our Team

Certified in ServiceNow

Our team holds active ServiceNow certifications — we know what you're running, how it works, and what replacing it actually involves.

Certified in Halo ITSM

As a Halo Elite Partner, our certifications run deep. We implement, configure, and manage Halo environments every day — delivering faster, smoother projects.

Built from the ServiceNow Ecosystem

Our entire company grew out of ServiceNow. That context means better migration planning, fewer surprises, and a team that speaks your language from day one.

Best-Placed to Advise on the Switch

No other partner can give you an objective, informed view across both platforms. We'll tell you what you'll gain, what to plan for, and how to protect your investment.

A World First

The Rarest Credential in ITSM

Jeremy Duncan

Co-founder & CTO

Allied ESM

Dual Certification

ServiceNow Certified Master Architect

CMA — the highest certification ServiceNow awards

Halo ITSM Certified

Elite partner-level certification in Halo

Jeremy is the only person on the planet to hold both a ServiceNow CMA and a Halo ITSM certification.

That combination doesn't exist anywhere else. It means when Allied ESM advises you on moving from ServiceNow to Halo, you're getting counsel from someone who has mastered both platforms at the highest possible level.

How the Migration Works

A structured, low-risk approach built on years of ServiceNow experience.

Discovery & Process Mapping

We start by understanding your existing ServiceNow configuration — workflows, integrations, customisations, and data. Our ServiceNow expertise means we speak your language from day one.

Halo Design & Build

We design your Halo environment to match — and improve — your existing processes. Where ServiceNow required complex scripting, Halo often delivers the same outcome with simple configuration.

Data Migration & Integration

We handle the migration of your historical data and reconnect your integrations — from Active Directory and Azure to monitoring tools and third-party applications.

Training & Change Adoption

Our dedicated Change & Adoption practice ensures your agents and end-users are confident on day one. We don't just deploy the technology — we bring your people with you.

Go-Live & Ongoing Support

We go live with you — not just hand over documentation. Our managed services team is available post-launch to optimise, expand, and support your Halo environment long term.

Make the movefrom ServiceNowto Halo ITSM.